The VA Debt Management Center’s mission is to collect debts resulting from an individual’s participation in VA benefits programs in the most efficient and cost-effective manner while maintaining compassionate, high-quality service to Veterans and their families. IPTA supported the definition and development of a modernized VA-DMC centralized accounts receivable system (CARS). Through business process documentation and analysis, IPTA chartered a course for CARS to deliver the enhanced technological capabilities necessary for an innovative, integrated, and leading-edge replacement system.